Mission Statement

“We build trust with all of our clients by providing them with years of experience and with a smoother and more effective approach in placing their patients´ past-due medical accounts with our professional assigned collection agencies´ and attorney teams´ nationwide to get the job done.”

Larry Higgins
President / CEO
MD Medical Solutions, Inc.

MD Medical Solutions, Inc.

133 West Market Street
Suite 215
Indianapolis, IN 46204

Bus: 317-227-7551
Fax: 317-570-2737

Email: mdmsinc@att.net

MEDICAL COLLECTIONS

MD Medical Solutions, Inc. and our assigned collection agencies and attorney team nationwide, our data management system allows our assigned collection agencies’ and attorney teams’ nationwide to work on clients’ patient past-due medical accounts consistently. We pay very close attention to the details of the accounts assigned to our assigned collection agencies’ and attorney teams’ nationwide. Accounts are managed using a “multi-channel contact” (a simultaneous system of collection letters and phone calls). Cases then move to our “assigned collection step” process.

SOFT COLLECTION PROGRAM

We care about our clients and their patients. When our clients’ patient past-due medical accounts are placed with MD Medical Solutions we send the first letter to the debtors with an outline of payment options for them to choose from, along with a friendly follow-up phone call to determine whether the patient received our letter. At that time, we review the problem and attempt to obtain payment in full and/or make a payment arrangement for the past-due account. Our soft collection program is designed to collect outstanding balances utilizing a non-aggressive telephone and letter sequence approach when pursuing account placement. Although the ultimate goal is to resolve any non-payment issue and to collect the outstanding balance, equal weight is given to customer retention.

Our program takes the form of a third party audit-based inquiry on the placed accounts, with an emphasis on avoiding further collection activity. Because soft collections programs are non-aggressive, they are well suited for the majority of clients’ customer base.

At MD Medical Solutions during the development of an appropriate soft collection program, our clients are able to set the guidelines utilized for letter sequences, telephone contact, and duration of account placement.

Our MD Medical Solutions soft collection program boosts cash flow and maintains the integrity of the client and patient relationship.

Any account placed in our soft collection program may be transferred to our aggressive debt collection program at the clients’ or our company request.

“MD Medical Solutions, Inc., soft collection program is designed to collect our clients’ patient past-due accounts outstanding balance in the most highly professional way and to keep the integrity of our clients’ and their patients’ relationship in good standard”.

AGGRESSIVE COLLECTION PROGRAM

LETTERS AND COLLECTION CALLS: When MD Medical Solutions receives new accounts, they are entered into our assigned collection agencies’ and attorney teams’ nationwide system and the first demand letter are sent. The collection process begins thirty days after the first letter is sent. Each debtor is called twice a week at home, to ensure that constant pressure is applied. During the first stage of collections, our assigned collection agencies’ and attorney teams’ nationwide, collectors sell the benefit of payment. If payment is not received within the first two weeks of collecting the accounts, the process becomes consistently more aggressive. (Customized lettering campaigns are available upon request; please contact us for more information.)

PRE-LEGAL: Once past-due medical accounts are 90-120 days old, or earlier upon request from our clients, the accounts move to legal review status and our assigned collection agencies’ and attorney teams’ nationwide medical collectors contact the debtor and communicate his or her of the pre-legal status, demanding full payment in ten days. If the debtor continues to ignore the collection attempts, the account is referred to one of our in-house assigned collection agencies’ attorney teams’ nationwide or one of MD Medical Solutions assigned attorney teams’ nationwide for further collection attempts.

LITIGATION: MD Medical Solutions, Inc. assigned attorney teams nationwide or assigned collection agencies’ law firms receive cases through an electronic placement interface. When the law office of either party receives the new medical accounts placement, they review the patient past-due medical accounts and send’s a new demand letter on their letterhead. The collection staff at the law firm then makes follow-up collection phone calls. Lawsuits are filed against the debtors as early as 45 days after mailing the demand letter. Our assigned collection agencies or attorney teams nationwide only file suit against debtors from whom we have an expectation of recovery or for whom we can confirm employment or asset information. Our assigned collection agencies and attorney team will front all court costs and attorney fees required to file suits on our clients’ behalf. Our assigned collection agencies and attorney teams then reimburse themselves monthly from their distribution. Our assigned collection attorney teams nationwide all specialize in debt collections, and which is the primary focus of their law firm. Furthermore, we require all of our assigned collection agencies’ and attorney teams’ nationwide to be members of the American Collector Association.

Please contact us today at 1-800-810-3191 Ext: 1, and let’s discuss on what our professional business network can do for you.

“MD Medical Solutions, Inc., when our aggressive collection program is required through our clients’ we still keep in tack our highly trained professional staff teams’ to quickly resolve disputes and to try settling cases quickly and professional and/or to get the patient on a monthly payment arrangement that all parties who are involved can agree too”.